FAQs
If you have any questions about our products or need assistance with your order, please feel free to contact us. We strive to respond to all inquiries within 24 hours. For order-related inquiries, please include your order number or the email address used at checkout in your message. If you prefer to chat with us, you can do so through the chat box. If we're not available, don't worry - you'll receive a response by email. You can also reach us via WhatsApp at (+61) 0404059942 or send us a message on the contact page.
This is a question we frequently get asked to we put together a page here and you can track your order here.
Tracking information will be available 1-3 days after your order. Please contact our support team if you haven't received your tracking number after 7 days.
If you need to make changes to your order, please contact us within 24 hours of placing it. We can change your delivery details, name, email, and phone number.
If you need to cancel your order, please contact us as soon as possible. We will make every effort to stop the shipping process, but we cannot guarantee it if the order has already been sent. If your order has already been shipped, you can take advantage of our hassle-free change-of-mind return policy. You can view our full refund policy for more details.
We are pleased to offer free delivery as our exclusive mode of service, as it provides several benefits to our customers. By partnering with trusted delivery companies, we can ensure that our customers receive their orders quickly and safely. Additionally, our focus on perfecting our delivery process allows us to provide exceptional customer service, ensuring that each order is delivered accurately and promptly. By keeping our costs lower through a delivery-only model, we are able to offer high-quality products at affordable prices.
We ship every item with extra padding, but if your product arrives damaged due to mail service mistreatment, please reach out to us with your order number and a picture of the damaged product. We will be happy to send you a replacement free of charge.
Our return policy is hassle-free. If you receive a damaged or faulty item, please notify us within 10 working days of receipt with a detailed description and images. We'll provide a free replacement or repair. To make a claim, provide your order number and evidence of the issue. Refunds generally take up to 2 working days to process, plus an additional 5 days for your financial institution. We also accept change-of-mind returns within 14 days. For any questions or concerns, please contact us.
If we still haven't managed to answer your question, please feel free to contact us, and we will get back to you within 24 hours.